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Frequently Asked Questions |
(and some things that you might feel better knowing,
even if you wouldn't have thought to ask)
even if you wouldn't have thought to ask)
Are you accepting new clients?
Holly Hollems and Brandy Paulson are currently accepting new clients for adults seeking individual and relationship counselling.
Dr. Katherine Roxie McLachlan is currently accepting both LGBTQ2S+ adolescent clients, as well as adult clients for individual and relationship counselling.
Susan Larcombe has a wait list for new clients.
What age clients do you see?
All of our therapists work with adult clients of all ages 18+. Dr. Katherine Roxie McLachlan is currently our only therapist who sees adolescent clients, with a focus on LGBTQ2S+ teens.
How do I start working with you?
Because a good match between therapist and client is so important, please read through each therapist's individual bio page if you haven’t already done so. If you're unsure whether our skills would be a good fit, please feel free to reach out and ask.
At Square Peg Psychology, we use an online booking system so clients can book appointments directly into our schedule. You can also find the link on the Home and Contact pages. The system will ask for a credit card so a payment method is on file for your appointments. Once a first appointment is confirmed, intake and consent forms will be sent electronically. Please complete these prior to your first appointment.
Do you offer in-person appointments?
Brandy Paulson and Holly Hollems offer both in-person and virtual appointments. Please see the Contact Page for the office address. Susan Larcombe and Dr. Katherine (Roxie) McLachlan currently offer only virtual appointments.
Do you offer sliding scale or reduced fees for therapy?
Brandy Paulson, Holly Hollems, and Dr. Katherine McLachlan are all able to offer counselling at a reduced fee.
At this time, Susan's sliding scale spots are full. I am happy to schedule our sessions at a frequency that works for you and to include homework to help you make the most of our time together. I can also direct bill to many benefit plans. Please also see the Fees & Billings page for lower-cost counselling options.
OwlPractice and Secure Messaging
In administering our practice, we use a secure, web-based practice management system to store and manage client records. This includes information such as client appointments, billing documents, session notes, contact details, and other client-related information and documents, as well as online booking. The system we use (Owl Practice) is encrypted and has servers exclusively located in Canada (Toronto and Montreal). Access to the system is granted only on an as-needed basis and governed by our profession's strict confidentiality policy. Additionally, all practice data in the system is routinely backed up to ensure the privacy and protection of sensitive client information and to assist me with PHIPA compliance.
OwlPractice also has an encrypted messaging feature that allows us to communicate with more privacy and security than email. This is available to all current clients through the OwlPractice client portal.
Holly Hollems and Brandy Paulson are currently accepting new clients for adults seeking individual and relationship counselling.
Dr. Katherine Roxie McLachlan is currently accepting both LGBTQ2S+ adolescent clients, as well as adult clients for individual and relationship counselling.
Susan Larcombe has a wait list for new clients.
What age clients do you see?
All of our therapists work with adult clients of all ages 18+. Dr. Katherine Roxie McLachlan is currently our only therapist who sees adolescent clients, with a focus on LGBTQ2S+ teens.
How do I start working with you?
Because a good match between therapist and client is so important, please read through each therapist's individual bio page if you haven’t already done so. If you're unsure whether our skills would be a good fit, please feel free to reach out and ask.
At Square Peg Psychology, we use an online booking system so clients can book appointments directly into our schedule. You can also find the link on the Home and Contact pages. The system will ask for a credit card so a payment method is on file for your appointments. Once a first appointment is confirmed, intake and consent forms will be sent electronically. Please complete these prior to your first appointment.
Do you offer in-person appointments?
Brandy Paulson and Holly Hollems offer both in-person and virtual appointments. Please see the Contact Page for the office address. Susan Larcombe and Dr. Katherine (Roxie) McLachlan currently offer only virtual appointments.
Do you offer sliding scale or reduced fees for therapy?
Brandy Paulson, Holly Hollems, and Dr. Katherine McLachlan are all able to offer counselling at a reduced fee.
At this time, Susan's sliding scale spots are full. I am happy to schedule our sessions at a frequency that works for you and to include homework to help you make the most of our time together. I can also direct bill to many benefit plans. Please also see the Fees & Billings page for lower-cost counselling options.
OwlPractice and Secure Messaging
In administering our practice, we use a secure, web-based practice management system to store and manage client records. This includes information such as client appointments, billing documents, session notes, contact details, and other client-related information and documents, as well as online booking. The system we use (Owl Practice) is encrypted and has servers exclusively located in Canada (Toronto and Montreal). Access to the system is granted only on an as-needed basis and governed by our profession's strict confidentiality policy. Additionally, all practice data in the system is routinely backed up to ensure the privacy and protection of sensitive client information and to assist me with PHIPA compliance.
OwlPractice also has an encrypted messaging feature that allows us to communicate with more privacy and security than email. This is available to all current clients through the OwlPractice client portal.
If you don't see answers to your questions here,
please reach out.
please reach out.
FAQs about Virtual Therapy
What can I expect with virtual therapy?
Telephone and online sessions have benefits such as convenience, comfort, distance and flexibility. Of course, there are also potential limitations. Here are a few answers to common questions and tips to help make your virtual therapy sessions as effective and comfortable as possible.
What virtual platforms do you use?
We use OwlPractice for all my practice management including video sessions. FaceTime, Zoom, and telephone may be used as backup should technical issues occur.
How do I sign in for our sessions?
Online therapeutic services are conducted via OwlPractice's secure Video Therapy feature, which is designed for psychologists and is more secure than other services. Sign in to your client portal and log into your session from there!
What happens if the call is dropped?
If we cannot connect or disconnect during a session due to a technological breakdown, please try reconnecting within five minutes. If reconnection isn’t possible, please call your therapist to continue via telephone counselling.
Where should I set up for our sessions?
Privacy is crucial to feeling safe during a therapy session. The ideal spot for a virtual session is a comfortable room with stable wifi and a door that closes where you won’t be disturbed during the session. Headphones and a little background music can increase privacy if there are other people at home. In a pinch, clients have done sessions in their vehicles.
What devices work best?
You can access your sessions via your smartphone or computer. Tablets are not recommended as they seem to have issues connecting.
Someone in my home might hear – is there anything I can do to increase my privacy?
If safety is an issue with someone in your home, we recommend having sessions in your vehicle or when no one else is home. If you are safe, but there are sensitive topics that you wish to discuss, there is a Chat function in the virtual platform that we can use.
What happens in a crisis?
We will always confirm your location at the start of our sessions if we don’t recognize where you are. In the event of a crisis, we will have your contact information and home address or current location on hand, and will be able to call for support if needed.
Online and telephone therapy may not be appropriate if you are experiencing a crisis or having suicidal or homicidal thoughts. If you find yourself in a life-threatening crisis, please call the Distress Line at 780-482-4357, Emergency Services at 911, or proceed to the nearest hospital emergency room.
What can I expect with virtual therapy?
Telephone and online sessions have benefits such as convenience, comfort, distance and flexibility. Of course, there are also potential limitations. Here are a few answers to common questions and tips to help make your virtual therapy sessions as effective and comfortable as possible.
What virtual platforms do you use?
We use OwlPractice for all my practice management including video sessions. FaceTime, Zoom, and telephone may be used as backup should technical issues occur.
How do I sign in for our sessions?
Online therapeutic services are conducted via OwlPractice's secure Video Therapy feature, which is designed for psychologists and is more secure than other services. Sign in to your client portal and log into your session from there!
What happens if the call is dropped?
If we cannot connect or disconnect during a session due to a technological breakdown, please try reconnecting within five minutes. If reconnection isn’t possible, please call your therapist to continue via telephone counselling.
Where should I set up for our sessions?
Privacy is crucial to feeling safe during a therapy session. The ideal spot for a virtual session is a comfortable room with stable wifi and a door that closes where you won’t be disturbed during the session. Headphones and a little background music can increase privacy if there are other people at home. In a pinch, clients have done sessions in their vehicles.
What devices work best?
You can access your sessions via your smartphone or computer. Tablets are not recommended as they seem to have issues connecting.
Someone in my home might hear – is there anything I can do to increase my privacy?
If safety is an issue with someone in your home, we recommend having sessions in your vehicle or when no one else is home. If you are safe, but there are sensitive topics that you wish to discuss, there is a Chat function in the virtual platform that we can use.
What happens in a crisis?
We will always confirm your location at the start of our sessions if we don’t recognize where you are. In the event of a crisis, we will have your contact information and home address or current location on hand, and will be able to call for support if needed.
Online and telephone therapy may not be appropriate if you are experiencing a crisis or having suicidal or homicidal thoughts. If you find yourself in a life-threatening crisis, please call the Distress Line at 780-482-4357, Emergency Services at 911, or proceed to the nearest hospital emergency room.
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Currently offering services both in-person in Edmonton and virtually across Alberta |
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Square Peg Psychology
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